ENGAGE

Smooth community management.

Bring together all your social conversations into a personalized inbox to grow your community and deliver a streamlined customer experience across all platforms.

Connect

Choose from multiple sources and bring all your social conversations together. Flowbox Engage supports all the major platforms.

Manage

Customize your inbox according to you and your team members’ specific needs. Add labels to organize your tickets and increase efficiency.

Respond

Create templates for responses to common questions. Assign conversations to your team members and add notes to facilitate collaboration.

THE BEST BRANDS AROUND THE WORLD USE FLOWBOX
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We really like the Flowbox tool and we do see increased conversion through the insights feature.

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Arnout Baas

Marketing & E-commerce Manager

Read case
LISTENING

Tap into the buzz around your brand.

Gather all your customer conversations in one place. Access, manage and reply to comments and mentions across all your social accounts from a unified inbox and get full control over your brand’s social interactions. By using a single platform for connecting with your fans across multiple networks you will save time and build a stronger community.

COLLABORATION

One platform for support and marketing.

Build your online community and resolve customer concerns in one single tool. Increase customer satisfaction by providing a more aligned customer service across all channels. With Flowbox Engage you can easily collaborate with the rest of your team, assign tickets and notes and make sure that every mention is responded to in a timely and personalized manner.

THE BENEFITS

Strong brands are built on happy customers.

Save time and resources

With all your social messages and conversations in one place, your workflow will become smoother and better. Use your resources in the best way possible and save valuable work hours.

Better structure

Track, prioritize and organize your customer interactions with ease to get more control over your brand-to-consumer engagement. Your social inbox can be customized to fit your brand’s needs.

Efficient teamwork

Work together with your team and assign tickets to your co-workers. Improve your omnichannel strategy and give your customers a better experience by streamlining your community management.

ACCESS ALL FEATURES IN ENGAGE

Customizable inboxes

Create your own customized social inbox and send streams from different accounts to different inboxes.

Easy templates

Save time by creating templates to provide streamlined and fast responses to the most asked questions.

Notes & assignments

Add notes to align your team and avoid letting important information slip by.  Assign threads to your co-workers.

Ads monitoring

Stay up-to-date with your campaigns. Monitor the comments on your ad campaigns to react faster, better.

Smart labels

Keep your social inbox neat and organized by adding customized labels to your customer conversations.

Profile cards

Access valuable profile data about your followers and customers through smart and easy-to-use profile cards.

SOCIAL NETWORKS SUPPORTED IN ENGAGE

Ready to increase your sales with user-generated content?