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Jewelry retailer Lucardi increased their online sales significantly by involving their customers. An A/B test showed an over 10% increase in transactions when users saw and clicked on Flowbox content on the website.
Increase in clicks with UGC
72.73%
Transaction rate increase with UGC
10.2%
Lucardi is the biggest chain of jewelers in the Netherlands, with branches across the country. The brand follows all of the most important trends in the jewelry market, and also has a clear focus on keeping prices low and affordable for customers.
Lucardi has an extremely strong presence on social media, especially on Instagram. Here, they post frequent posts, Reels and Stories to their following of over 42,000 jewelry lovers.
With a variety of fashionable products like rings, necklaces and bracelets and a lot of great photos on social media, Lucardi found an effective method to increase the number of transactions.
The marketing team at Lucardi saw that the conversion rate could be improved and wanted to find a way to inspire new and returning customers to purchase items.
“We’re constantly looking for new opportunities to grow our business and reach new customers. We do this, for example, by using Google Adwords and display advertising campaigns. Those drive traffic and visitors to our site, but it’s still a challenge to win their trust to buy with us if they’re a new customer.”
Elles van Leeuwen – Online Marketing Coordinator at Lucardi
Lucardi hadn’t previously thought about utilizing User Generated Content (UGC) to increase sales and didn’t have the right tools to effectively manage and collect customer photos from social media.
The marketing team at Lucardi wanted measurable results and wanted to know if the solution was a good fit for their objectives and their target group. After learning how simple and easy it was to implement Flowbox on the website, Lucardi decided to test it.
To evaluate if it would be worth the long-term investment, an A/B test was performed. The solution was tested on desktop only.
“More than half of our sales are done via mobile devices, so if you take that into consideration, the results we saw from the A/B test were even better relatively speaking.”
Elles van Leeuwen – Online Marketing Coordinator at Lucardi
A Flowbox gallery integrated into the Lucardi website
Increase in clicks with UGC
72.73%
Transaction rate increase with UGC
10.2%
After A/B-testing for 3 months, Lucardi saw a big increase in both interactions and transactions made. The conversion rate also improved further when the elements were positioned higher up on the product pages.
“We now have UGC flows on every product page and on some of the category pages. The implementation of Flowbox on the product pages in particular has been very successful and has driven the most conversions.”
Elles van Leeuwen – Online Marketing Coordinator at Lucardi
The quality of the images submitted has improved gradually as well. Customers are encouraged to use the hashtag #lucardilife and a selection of the images submitted are displayed on the website.
“When people see customers proudly wearing our products on their own social media, this creates ‘social proof’, so that they themselves also want to wear those products and therefore go on to buy.”
Elles van Leeuwen – Online Marketing Coordinator at Lucardi
The results in numbers: